Group Reservations Agent

We have an exciting opportunity for a Reservations Agent to join the team of a 4* Hotel based in South County Dublin.

Hospitality experience is essential.

Should you / or someone you know be interested, contact us today to learn more!  Details below….

Key Duties & Responsibilities:

~        Responsible for the handling of all group enquiries

~        Answer in~coming calls and emails from prospective groups, including, corporate clients, tour operators, travel agents and MICE Agents ,ensuring that all are dealt with in a prompt, efficient and professional manner

~        Ensure that an efficient chase system is in place to maximise conversion of Group enquiries

~        Responsible for the contracting of all group space, ensuring that the company terms and conditions are adhered to.

~        Responsible for securing payment on all group space held

~        Responsible for the input all group rooming lists

~        To develop a strong relationship with all clients, ensuring that all aspects of their booking is handled with care and attention

~        Responsible for communicating the details of all group bookings with all departments within the hotel to ensure that the groups expectations are exceeded in all areas of the hotel

~        To make every call into a sale, passing on new business leads to the Sales team

Experience/Qualifications

~        A friendly positive can~do~attitude * Must be fluent in English both written and Oral

~        A minimum of 6 months reservations experience in a 4 / 5* property

~        Strong customer care skills

~        Ability to organise and prioritise

~        Experience with opera property management system is a priority

~        Having knowledge of third~party websites is desirable

For further information, please contact Eimear – 087 750 1822 / send CV to: [email protected]

www.shinerecruitment.ie

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