We have an exciting opportunity for a Reservations Agent to join the team of a 4* Hotel based in South County Dublin.
Hospitality experience is essential.
Should you / or someone you know be interested, contact us today to learn more! Details below….
Key Duties & Responsibilities:
~ Responsible for the handling of all group enquiries
~ Answer in~coming calls and emails from prospective groups, including, corporate clients, tour operators, travel agents and MICE Agents ,ensuring that all are dealt with in a prompt, efficient and professional manner
~ Ensure that an efficient chase system is in place to maximise conversion of Group enquiries
~ Responsible for the contracting of all group space, ensuring that the company terms and conditions are adhered to.
~ Responsible for securing payment on all group space held
~ Responsible for the input all group rooming lists
~ To develop a strong relationship with all clients, ensuring that all aspects of their booking is handled with care and attention
~ Responsible for communicating the details of all group bookings with all departments within the hotel to ensure that the groups expectations are exceeded in all areas of the hotel
~ To make every call into a sale, passing on new business leads to the Sales team
~ A friendly positive can~do~attitude * Must be fluent in English both written and Oral
~ A minimum of 6 months reservations experience in a 4 / 5* property
~ Strong customer care skills
~ Ability to organise and prioritise
~ Experience with opera property management system is a priority
~ Having knowledge of third~party websites is desirable
For further information, please contact Eimear – 087 750 1822 / send CV to: [email protected]
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