Soft Services Manager

JobReporting To: Account Manager

Job Purpose : Manage the facilities function and the Facilities environment and ensure the continuance of Client business

Essential Qualifications Required

  • Degree/HNC in relevant discipline
  • 5 years in a customer service driven environment as team member or manager

Ideal Qualifications

  • Member of the BIFM/IPFMA
  • 5 – 10 years experience in similar role in customer service driven environment


  • To establish and maintain the Annual Soft Services budget
  • Budget established annually and agreed
  • Financial Processes in place for PO/invoices/variations
  • Payment application on time
  • Cash flow maintained neutral
  • To deliver agreed levels of Customer Service
  • Customer Service maintained 90%
  • SLAs agreed and monitored regularly
  • Communication schedule for customer set
  • Reports delivered on time and to quality
  • To manage Resources effectively
  • Establish Competency job description, for all staff
  • Training plan in place and continuously monitored
  • Organisation and succession plan in place
  • Performance Appraisals carried out as per company requirements
  • Resources provided to enable all staff to undertake their roles
  • To ensure compliance with EH&S legislation in line with policy
  • EH&S Policy and Procedure established for site
  • All staff receiving H&S training
  • EH&S reports compiled and distributed monthly and as required
  • Active involvement in Business Development Activity on project specific basis
  • Flexibility and Responsiveness
  • Any additional requests from line manager
  • Respond to emergencies outside normal working hours

Special Job Characteristics, Skills, Activites

  • Capability to handle authority and delegate responsibility
  • Mobility
  • Good Communication skills
  • Self motivated
  • Enthusiastic
  • Ability to interact with people
  • Ability to operate in non- structures environment
  • IT Literate

Employee benefits:

  • Competitive Salary
  • Employee Assistance Program
  • Career opportunities
  • CSR initiatives
  • Flexibility
  • Cycle to Work Scheme
  • Luas/Train/Bus Tax Saver Scheme